Shipping Policy
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Delivery area
We deliver our products to the following geographic areas: France and the European Union (except exceptions). If your delivery address is located outside these areas, please contact us before placing your order to check the feasibility of delivery.
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Shipping costs
Shipping costs are 100% free on Wellbots France. In rare cases, for special products or destinations, shipping costs are calculated based on the delivery area and the weight/volume of the products ordered. The exact costs will be indicated during the order process, before final validation.
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Delivery times
We are committed to shipping your order within 2 Days. The delivery time depends on the delivery area and the carrier used. Please note that these times are indicative and may vary depending on weather conditions, busy periods, and other circumstances beyond our control.
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Delivery tracking
Once your order has been shipped, you will receive a tracking number by email. This number will allow you to follow the progress of your package on the carrier's website. If you have any questions regarding the status of your delivery, please do not hesitate to contact us and we will do our best to provide you with the necessary information.
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Receipt of order
Upon receipt of your order, please carefully check the condition of the packaging. In case of visible damage, please report it to the carrier and refuse delivery if necessary. If you notice any problems or defects with the products themselves, please contact us within 10 days of receiving the order.
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Delivery delays
In rare cases, delivery delays may occur due to circumstances beyond our control, such as logistical issues or unforeseen situations. We apologize in advance for these inconveniences and promise to keep you informed of any potential delays and do our utmost to resolve the situation quickly.
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Changes of delivery address
If you wish to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that any address changes may cause further delays in delivery.